Contact UnBlockTech Support
Contact UnBlockTech Support
Contact our support team for questions about UBOX orders, setup, download resources, shipping, returns, warranty, and after-sales assistance. For faster service, include your order number, device model, and a short description of the issue.
How to Reach Us
Choose email for detailed questions or WhatsApp for quick order and setup support.
Email Support
Send your order number, device model, and question at any time.
sales@unblocktechtv.com
Send Email →WhatsApp Support
Chat with our support team for quick order, setup, and after-sales questions.
+852 5779 6914
Chat on WhatsApp →Quick Support Paths
Start with the page that best matches your question.
Support and Shipping by Region
Shipping estimates depend on destination, stock availability, carrier conditions, and checkout details.
🇺🇸 North America
Regions: United States, Canada
Languages: English, 中文
- US and Canada local warehouse shipping available
- Estimated delivery: usually 2–5 business days after shipment for eligible local-warehouse orders
- Eligible UBOX12 PRO orders include an 18-month warranty
🇬🇧 Europe
Regions: UK, EU countries
Languages: English，中文
- International shipping available for supported regions
- Estimated delivery: usually 3–7 business days after shipment
- Shipping options and applicable charges shown at checkout
🇯🇵 Asia Pacific
Regions: Hong Kong, Japan, Singapore, Australia, Taiwan, Korea, New Zealand
Languages: 中文, English, 日本語, 한국어
- Japan local warehouse shipping available
- Japan local-warehouse orders: usually 2–5 business days after shipment
- International shipping available for supported Asia-Pacific regions
Customer Support Hours
Email us at any time. WhatsApp messages are handled during the listed service hours.
📧 Email Support
Available Daily Usually responds within 24 hours💬 WhatsApp Chat
Monday–Saturday 10:00 AM–7:00 PM HKT🌍 Global Coverage
Worldwide Support Order, setup, and after-sales questionsTip: For faster support, include your order number, device model, and a photo or screenshot when relevant.
Frequently Asked Questions
Quick answers to common order, setup, and support questions.
📦 How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also use the Order Tracking page.
↩️ What is the return policy?
You can request a return within 30 days of receiving your UBOX device if the order meets the applicable conditions. Contact support before sending an item back. Review the Refund Policy for current details.
🛡️ How long is the warranty?
Eligible UBOX12 PRO orders include an 18-month warranty. Warranty terms may vary by product. Review the relevant product page or contact support before ordering.
📥 Where can I find setup and download resources?
Visit the Download Center for current setup resources, download portal information, troubleshooting guides, and support paths for your UBOX device.
🚚 Do you ship internationally?
Yes. Shipping is available to supported countries and regions. Delivery estimates, methods, and any applicable charges depend on destination and are shown at checkout.
🔧 How do I request technical support?
Email sales@unblocktechtv.com or use WhatsApp. Include your device model, order number, and a clear description of the issue.
💳 What payment methods are available?
Available payment methods are shown at checkout. Options may include PayPal and major credit or debit cards.
🌐 Do you offer multi-language support?
Yes. Our team provides support in English, 中文, 日本語, and 한국어. Mention your preferred language when contacting us.
Need Help with Your Order or Device?
Contact our support team for order, setup, download, shipping, warranty, and after-sales questions.