FAQ about UnBlockTech TV Box

Before or after purchasing the UNBLOCK TV Box (UBOX), you may have some setup or usage questions. We've compiled the most frequently asked questions to help you get started smoothly.

🔒 Authorized Reseller

Are you an authorized reseller of Unblock Tech?

Yes. Our store is an official authorized Level-1 reseller of Unblock Tech (unblocktechtvbox.com), with over 10 years of experience. All boxes are genuine and covered by warranty.
To verify a seller, you can check Unblock Tech’s blacklist here: Blacklist
Or verify the authorization code (our code: US160S08) at: Authorization Check

Is the TV box legal to use and sell?

Yes, our products are certified (e.g., NCC, BSMI) and sold legally. We do not pre-install illegal software. All support and warranty services are fully legal for personal use.

Is UBOX 12 in stock now?

Yes, UBOX 12 is currently in stock and ready to ship.

What’s the difference between UBOX 11 and UBOX 12?

UBOX 12 is the upgraded version of UBOX 11:
– New H618 chipset, Android 12.0 OS
– 6K video output, 64GB storage
– Faster, smoother, and more stable performance

Which power plug type should I choose?

We offer the following plug types:
– US Plug: USA, Canada, Taiwan, Japan, Korea
– UK Plug: UK, Singapore, Hong Kong, Malaysia, India
– EU Plug: Germany, France, Netherlands, Spain, Sweden
– AU Plug: Australia, New Zealand

📦 Orders & Shipping

Q1: How long does it take to ship after I place an order?

We usually ship within 24 hours and provide international tracking. Delivery time depends on your location, typically 5–10 business days.

Q2: Which countries do you ship to?

We currently ship to the United States, Canada, Australia, Malaysia, Singapore, New Zealand, Hong Kong, and selected parts of Europe.

Q3: Can I track my order?

Absolutely! You can visit our order tracking page and enter your order number or tracking code to check the delivery status.

🎬 Product & Usage

Q4: Does UBOX 12 require any subscription fees?

The UNBLOCK UBOX 12 is a one-time purchase with no monthly fees. It includes many free Chinese apps and live TV channels pre-installed.

Q5: Does UBOX 12 support 6K resolution?

Yes! From UBOX 10 onward, 6K Ultra HD output is supported. Please pair with a compatible TV and HDMI cable.

Q6: Do I need a VPN?

No VPN is needed. UBOX is designed for overseas use and supports direct global access without the need to bypass regional restrictions.

Q7: Is voice control supported?

The latest UBOX 12 supports voice search. Some apps also offer voice command features.

Q8: Can I use apps like Netflix and Disney+?

Yes. UBOX 11 runs on Android and supports third-party apps via Google Play Store or direct APK installation.

🛠️ Setup & Troubleshooting

Q9: How do I set up the UBOX?

Just three simple steps:
1) Connect the power and HDMI
2) Connect to Wi-Fi or Ethernet
3) Follow the on-screen setup instructions – and you're ready to go.

Q10: What should I do if the remote control doesn’t work?

Please replace the batteries and try re-pairing the remote. If it still doesn't work, contact our support team for a replacement.

Q11: How to update firmware or fix boot issues?

If your box is stuck or shows a black screen:
– Try the firmware refresh method
– Or contact our support for SD-card flashing instructions

Q12: What internet connection is needed?

Any stable broadband connection will work. Avoid using:
– Shared building Wi-Fi
– Hutchison network in Hong Kong

📞 Support & Warranty

Q13: Is there a warranty for UBOX?

We offer a 12-month official warranty. Non-human damage is eligible for repair or replacement.

Q14: How do I reset the box?

Go to:
Settings → Backup & Reset → Factory Reset → Clear All Data
This will restore the box to factory condition.

Q15: How can I contact customer service?

Visit our Contact Us page or email us at sales@unblocktechtv.com. We typically respond within 24 hours.

If you have any other questions, feel free to reach out via live chat – we’re here to help!