UnBlockTech UBOX12 PRO FAQ

UBOX12 PRO is UnBlockTech Android TV box hardware for a home entertainment setup. It includes 4GB RAM, 64GB storage, up to 6K output support, WiFi 6, Ethernet connectivity, and an AI voice remote. App availability, subscriptions, and service terms may vary by location.

Setup is simple and usually takes only a few minutes:

1. Connect UBOX12 PRO to your TV using the HDMI cable.
2. Plug in the power adapter.
3. Connect to your WiFi network or use an Ethernet cable.
4. Follow the on-screen setup steps.

A user manual is included in the package. Setup resources may also be available in the Download Center.

A standard UBOX12 PRO package includes:

• UBOX12 PRO device
• Remote control with batteries
• HDMI cable
• Power adapter
• User manual and quick start guide

Promotional gifts, if shown on the product page, are limited-time items and are available while supplies last.

UBOX12 PRO is designed for TVs and displays with an HDMI input. Compatibility can depend on the TV, cable, input settings, and display capabilities.

UBOX12 PRO is the current recommended new-generation model with updated hardware, 4GB RAM, 64GB storage, WiFi 6, Ethernet connectivity, and an AI voice remote. UBOX11 is an earlier model that may still be available while stock lasts. To compare available models and accessories, visit the UnBlockTech TV Box Collection.

UBOX12 PRO supports voice commands through its Bluetooth remote control. The remote works through both IR and Bluetooth modes.

How to switch to Bluetooth mode:

Step 1: Press and hold the [OK] button and the [Home] button (the button with three horizontal lines) at the same time for about 5 seconds until the blue light turns on. The remote is now in Bluetooth mode.

Step 2: On your TV box, go to [Settings] > [Bluetooth] and search for available devices.

Step 3: Find UB-RC in the device list and select it to pair.

Once paired, the Bluetooth remote enables voice input in supported areas of the system and compatible apps. If you experience any issues, repeat the pairing process or visit the Download Center for setup resources.

A stable internet connection is recommended. Your actual experience depends on your home network, internet service provider, installed apps, and the services you use.

• 10 Mbps or higher may be suitable for many HD use cases.
• 25 Mbps or higher may be suitable for higher-resolution use cases.
• 50 Mbps or higher may be helpful when multiple devices share the same network.

If your connection is unstable, try these steps:

• Use Ethernet when possible for a more stable connection.
• Try both 2.4GHz and 5GHz WiFi networks.
• Move the device closer to your router if using WiFi.
• Restart your TV box and router.
• Close apps running in the background.

Playback quality still depends on network conditions, apps, and services.

UBOX12 PRO supports Bluetooth connectivity for compatible devices such as headphones, speakers, keyboards, mice, and game controllers. Compatibility may vary by device model and Bluetooth profile.

Delivery estimates depend on destination and warehouse availability:

• United States / Canada / Japan local warehouse: usually 2-5 business days after shipment.
• UK / Singapore / Australia / New Zealand / Europe / other supported regions: usually 3-7 business days after shipment.

Delivery times are estimates and may vary by destination, warehouse availability, carrier conditions, and customs processing. Review the Shipping Policy before ordering.

Eligible UBOX12 PRO orders include an 18-month warranty. Customers can contact us by email or WhatsApp for order, setup, and after-sales questions.

We offer a 30-day return policy for unopened products in original packaging. If you need to request a return, please contact support first. Return shipping costs may apply. Review the Shipping Policy and related store policies for current details.

Once your order ships, you will receive a tracking number by email. You can also use our Order Tracking page. Carrier availability depends on your destination and shipping method.

UBOX12 PRO is Android TV box hardware. Users should install and use only apps and services that are legally available in their region. Third-party app availability, subscriptions, and service terms may vary by location.

UBOX12 PRO is Android TV box hardware. Users are responsible for following local laws and using only authorized apps, services, and content available in their region.

UBOX12 PRO supports a multilingual system interface, including English, Chinese, Japanese, Korean, Vietnamese, Thai, and other languages. Subtitle, audio, and content language options depend on the apps and services used.

Parental control options may depend on the installed apps, services, and system settings. Review the settings available in the apps and services used by your household.

UBOX12 PRO can check for system updates when connected to the internet. You can also manually check by going to Settings > System Update. Keep the device connected to a stable network during the update process, and use only official update methods or resources provided by UnBlockTech.

To perform a factory reset:

1. Go to Settings > System.
2. Select Factory Reset or Restore to Factory Settings.
3. Confirm the reset.
4. Wait for the device to restart.

Note: A reset can erase settings and downloaded apps. Confirm important settings before resetting. For setup resources, visit the Download Center or contact support.